Share your internet woes to better understand needs

The Public Service Commission of Wisconsin (PSC) is calling on Wisconsin households, to share their internet experience, to help direct recently announced broadband funding. The National Telecommunications and Information Administration (NTIA) announced in June, that Wisconsin will receive more than $1 billion under the “Internet for All” Broadband Equity, Access & Deployment (BEAD) Program, to connect every unserved home and business in the state to broadband internet.

In an effort to inform the state’s internet planning efforts, the PSC is encouraging all Wisconsin households to take the Wisconsin Internet Self-Report (WISER) survey, by July 14.

“To get everyone connected, we need good data that tells us where people can use broadband and where there are barriers,” said PSC chairperson Rebecca Cameron Valcq.

WISER is a survey with a speed test that is designed to capture customers’ experience with internet service. The data collected from WISER will help the PSC’s Wisconsin Broadband Office (WBO) understand a variety of broadband needs and support internet adoption for Wisconsin residents, by identifying areas where internet is not available, too expensive, underperforming or too complex to subscribe.

The survey is confidential and only takes minutes to complete.

For households with internet access, the WISER survey can be found online at maps.psc.wi.gov. If taking the online survey, residents should use a computer or Wi-Fi at home, instead of using mobile data.

Those without internet access or who only access the internet through cellphone data plans, should call 608-2616026, to take the survey by phone, with the assistance of a dedicated PSC team member.