Why do prescriptions take longer than a milkshake?

There are several reasons why prescription medications may take longer to fill than some people expect. When a prescription is requested, it is not sent directly to the pharmacy to fill automatically. There is a process that the pharmacists must go through, before a prescription is ready for pick-up.

“The process of filling a prescription is much more complex and time-consuming than simply making a milkshake,” said pharmacy resident Andrea Modlin. “We understand that it can be frustrating to have to wait when you’re sick and just want to get your medication as quickly as possible, but these steps are necessary, to ensure that our patients receive medications that will be safe and effective. This process can take some time, especially if we run into any complications.”

To understand why there may be delays at a pharmacy, it’s helpful to know the pharmacy’s general workflow, which includes the following:

• Data entry – When the pharmacy receives a prescription, the pharmacist first enters the information into the computer system, with appropriate directions for use. They must verify the prescription to ensure that it has been properly written – this includes checking for drug interactions and allergies, correct dosing and correct medication for the patient. This includes checking the safety of the prescribed dosage, as well as for potential drug interactions and allergies. Pharmacists may need to verify additional information to ensure that medication is safe and accurate for each patient, by contacting the doctor’s office.

• Billing – The pharmacist will identify the patient’s correct insurance plan and billing information. Sometimes, there may be issues with the patient’s insurance that need to be resolved before the prescription can be filled. The pharmacy team may need to work with a doctor’s office to find an alternative medication.

• Stock check – The pharmacist will check to make sure the prescribed medications are available at the pharmacy. If the medication is not in stock, it may need to be ordered from the manufacturer or a wholesaler, which can take additional time.

• Medication preparation – The pharmacist must prepare the medication, by counting out the appropriate number of pills or measuring the correct amount of liquid. This step is crucial in ensuring that the patient receives the correct dosage.

• Labeling and verification – The pharmacist must carefully label the medication, then verify that all the information on the bottle is accurate.

• Patient instructions – The pharmacist must provide the patient with instructions on how to take it. They may be counseled on the phone or at the counter during pick-up. This is important for ensuring that the patient understands how to safely use the medication and knows what to expect.

• Busy pharmacy – The pharmacist is helping multiple patients and providers, every day. They are fielding prescription fill questions, assisting providers with medication questions and facing drug shortage issues. If the pharmacy is busy with many other customers, it may take longer for the pharmacist to complete the process of filling the prescription.

Reach out to a provider or a pharmacist, with any questions regarding medications.